About Our WiFi2Go Program
The Natrona County Library WiFi2Go Program provides internet access to families and households that lack these services by allowing patrons to check out mobile hotspots for at-home use just as they would check out any other item from the Library.
The WiFi2Go mobile hotspot is easy to use – just turn it on, and you are ready to connect up to 15 devices to the internet. You can use your laptop or tablet to do research on the internet, shop at your favorite website, download movies and music from the library – and more. Patrons must have an adult library card in good standing to participate in this program.
There are several ways to reserve a WiFi2Go mobile hotspot:
- Place a hold online
- Visit the library and ask one of our librarians to help you
- Contact us by phone at 577-7323
When a WiFi2Go mobile hotspot becomes available, we’ll notify you and you’ll have three days to come in and check it out at the library just as you would a book or DVD.
Who can borrow a WiFi2Go mobile hotspot?
Anyone who has an adult library card can borrow a hotspot. If you do not have a library card, you can apply for one here.
How much does it cost to borrow a WiFi2Go mobile hotspot?
There is no charge to borrow and use a hotspot. You can check out and use a WiFi2Go mobile hotspot for free, just like other library materials. Hotspots are subject to lost or damaged charges. If you lose the hotspot or damage it beyond repair, we will charge a $100 fee to your library account. If you lose or damage a case or charger, we will charge a $15 fee to your library account.
How long can I keep a WiFi2Go mobile hotspot?
You can borrow a hotspot for one week. Renewal is not available for hotspots, and overdue hotspots will have internet access deactivated immediately.
Where do I return the WiFi2Go mobile hotspot?
You can return the hotspot to the library or book return, just like other items. Please help us get the hotspot quickly to the next person waiting for it. You can do this by fully charging the battery before you return the hotspot. Also, please return it with all its original packaging and accessories.
Where will the WiFi2Go mobile hotspot work?
Please see T-Mobile’s coverage map: https://www.t-mobile.com/coverage/coverage-map
Is there any data limit?
In general there is no data limit. However, the service provider may lower speed or limit the amount of data that its network can handle for a short time.
Is information about my Internet usage tracked by the library or the service provider?
Natrona County Library does not have access to or collect specific usage data, and does not provide patron information to the service provider.
What if I need help with a WiFi2Go mobile hotspot?
If you need help using a WiFi2Go mobile hotspot, contact the library.
1. Press and hold the power button for a couple of seconds on the front of the device to turn on the mobile hotspot.
2. The wireless network name and password can be found on the back of the mobile hotspot.
3. On your device, select the wireless network (ex. Mobile Hotspot 1) and click Connect.
4. Enter the password from the back of the mobile hotspot when prompted.
To turn off the mobile hotspot:
Hold the power button for about five seconds until you see the display flash Goodbye.
Returning the mobile hotspot:
Please fully charge the hotspot before returning. Feel free to return the hotspot in the book drop or inside the library.