Unique Management Services (UMS), a specialized collection agency for libraries, helps the Natrona County Library in recovering long-overdue items.
Accounts with materials that are long-overdue will be assumed lost and billed to your account. Accounts with assumed lost items totaling fees of $50 or more will be referred to Unique Management. A $10.00 non-refundable administration fee will be added to those accounts.
The Natrona County Library notifies patrons of overdue materials several times before an account is referred to UMS. Notices are sent by text or email, whichever the patron has chosen. It is important to notify us if your contact information changes, so that you get library notices in a timely manner.
For your convenience, outside book drops are located at all Natrona County Library branches for materials returned after hours.
If you have any questions about your account, please contact us.