FREQUENTLY ASKED QUESTIONS
HOW DO I GET A LIBRARY CARD?
Library cards are issued free of charge to county residents aged 18 or over upon presentation of a photo ID with permanent address. Cards may be requested at any library branch. If your photo ID does not show your permanent address, please bring separate proof of address within the county, such as a utility bill, bank statement, or rent receipt in your name. Those under 18 requesting cards must have a parent or guardian accompany them to sign the application form. Parents are responsible for any fees associated with their minor child’s card.
HOW DO I REPLACE A LOST LIBRARY CARD?
A fee of $1 is charged to replace stolen, lost or damaged library cards. You will need to present photo ID at a library service desk to get a replacement card.
HOW DO I FIND MY PIN?
Your PIN is the password associated with your account. If you do not know your PIN, you may request it here. NOTE: You must have a valid email address on file to use this method. If you do not have an email on file with the library, please call 307.577.7323 or ask for your PIN at any library branch.
HOW DO I RENEW MY ITEMS?
Most items may be renewed twice, provided another borrower has not requested that item. To renew your items go to Log In and click “Review My Account / Renew My Materials.” You will be asked to log in with your library card number (found on the back of your card) and PIN. Renewals may also be requested in person at any library branch or by phone at 307.577.7323 x4. You will need your library card number and information about the items you would like to renew.
HOW DO I PLACE A HOLD?
Hold requests may be placed on items that are currently checked out, or being ordered by the library. To place a hold online, find the item in the Library Catalog, go to the “Item Details” screen, and press the bright green “Place Hold” button. You will need your library card number and PIN. Holds may also be requested in person at any library branch or by calling 307.577.7323.
WHERE ARE ITEMS?
Here is the general layout of where items can be found in the main library in Downtown Casper:
- Basement (Children’s)
- Juvenile books (fiction, nonfiction, board books, easy readers, etc.)
- Juvenile movies and TV series (rated G)
- Juvenile nonfiction movies and TV series
- Juvenile audiobooks
- Juvenile playaways
- Activity kits
- Juvenile magazines
- Juvenile reference materials
- Playaway launchpads
- First floor
- Adult fiction
- Movies and TV series (rated PG and above)
- Nonfiction movies and TV series
- Video games
- Music CDs
- Spanish (español) collection
- Large Print
- Items on hold
- Teen Zone (mezzanine between the first and second floors, above the Tech Center)
- Teen fiction
- Second Floor
- Magazines & newspapers
- Graphic novels & manga
- Reference materials
- Special collections (Wyoming History, Geology & Petroleum, Hunting & Fishing)
- Book club kits (ask Adult Services staff)
Librarians on all floors are happy to help you find what you need. When looking for a specific item listed in the Library Catalog, the “Status” will show where the item is located. You can find the ranges of call numbers on the end of each book shelf. If you have trouble finding one, please ask a librarian.