Circulation Policies
Natrona County Public Library
Checking Out Items | Loan Periods and Items Limits | Renewals
Returning Library Materials | Fines, Fees and Charges
Hold Request Services | How to Get a Library Card
Replacement Library Cards | Interlibrary Loans | Purchase Suggestions
CHECKING OUT ITEMS
You must present your library card to borrow library materials. A total of 25 items may be checked out per card; this includes six (6) videotapes/DVDs, six (6) audiobooks, and six (6) music CDs. For example, 7 books, 6 DVDs, 6 audiobooks and 6 music CDs could be checked out.
LOAN PERIODS AND ITEMS LIMITS
Most books check out for 21 days. Items with other loan periods, limits and fees are as follows:
New adult fiction & nonfiction: 14 days
Periodicals (magazines): 21 days
VHS/DVD movies: 3 days, 6 item limit
Nonfiction VHS/DVD movies: 21 days, 6 item limit
Cassettes: 21 days, 6 item limit
Music CDs: 21 days, 6 item limit
Audiobooks: 21 days, 6 item limit
RENEWALS
Most items may be renewed if another borrower has not placed requests on the items.
This can be done at the library, via the web, or over the telephone.
When renewing online, your user ID is your library card number and your PIN (Personal Identification Number)
is a unique four digit number that was issued to you when getting your library card. If you do not know your PIN number
call 237-4935 and a library staff member will assist you. If you know your PIN you can change
your PIN to another number or word online at any time by clicking on "User PIN Change" and following the instructions.
To renew items online or to review your account,
click on the My Account button to the left.
The telephone renewal process is available to patrons 24 hours per day. Call the main number, 237-4935, extension #4 to renew using the automated system. Please have your library card number (beneath the card barcode on the back of your card) available; you will also be asked for your name and telephone number. You are able to specify which items are to be renewed.
RETURNING LIBRARY MATERIALS
Materials may be returned at the Circulation Desk return box or via
the outside bookdrop located on the east side of the library. Items returned
in the bookdrop after the library closes will be credited as having been returned
that business day. Library items, except equipment, may also be
returned to any library facility, including the Main Library,
the Edgerton Branch Library, Mills Branch Library, or the Bookmobile.
FINES, FEES AND CHARGES
Overdue fines
Daily overdue fees of $.10 per item are charged. You will be notified by mail of overdues owed on the 7th and 21st day an item is overdue.
Collection fees
When an item is 42 days overdue, the account is turned over for collection and a $10 collection fee is added to the account.
Lost and damaged items
You are responsible for all items checked out on your library card.
The parent or guardian signing a minor's library card application form
is responsible for all items checked out on the minor's card.
The borrower is responsible for the replacement cost of any lost
library items; damaged items are billed at half the replacement cost
if the damaged item is returned to the library.
HOLD REQUEST SERVICES
A hold request may be placed on any item in the library's collection that is currently
checked out by another patron. This can be done at the library, via the web, or over the telephone.
To place a hold via the web, locate the book using our online catalog, click on the "Details" bar,
then click on the "Request" icon. You will need your library card number and PIN to place a request.
You will be called when the item is available for pickup. We can also notify you by email if your address is on file at NCPL.
Click here to go to our online
catalog.
To place a hold over the telephone, please have your item information (author, subject, title)
and your library card number (beneath the barcode on the back of your card) ready.
Call the main number, 237-4935 and a librarian will assist you.
HOW TO GET A LIBRARY CARD
Library cards are issued free of charge to county residents aged 18 or over upon
presentation of a photo ID with permanent address. Those under 18 requesting cards must have
a parent or guardian accompany then to sign an application form. Parents are responsible for
any fees associated with their minor child's card.
REPLACEMENT LIBRARY CARDS
A fee of $1 is charged to replace a stolen, lost or damaged library card. Photo ID is required to replace a library card.
INTERLIBRARY LOANS
1. We accept requests for Audiobooks, Books, CDs,
Government Documents, Periodicals, Theses, and Movies. Any borrowing fees
charged by other libraries will be passed on to the patron.
2. You must own a local library card that is in good standing, not delinquent,
at the time of request.
3. Please return all ILL materials to the Circulation Desk on the 1st floor
of the Main Library. Prompt return of loaned materials ensures that all patrons
will be able to use this service in the future.
4. The current overdue charge will apply to overdue interlibrary loan materials. If materials are repeatedly returned late or not picked up, your
ILL privileges will be suspended.
If you have any questions regarding an ILL request, please call 237-4935.
PURCHASE SUGGESTIONS
If you would like to make a purchase suggestion, please send an email to natrref@will.state.wy.us and include the following information: title, author, ISBN # and format of the item you are requesting and your name, library card number and phone number. |
